Order / Back Order Status
Q. Where's my order?
A. The answer depends on whether you are using Standard or Express Delivery. Read below.
Standard Delivery Depending on where you live, you should receive your order within 2 - 6 business days.
Q. When do I get my back ordered items?
A. It may already be en-route to you now! We try to get a new shipment of items within 10 days. However, if the back ordered item is a result of a manufacturing problem, the wait may be much longer. If we feel that the item you ordered will be delayed more time than expected, we will notify you by phone or email and suggest a similar item as an alternate. At any time before we ship your back order, you may cancel your back order or substitute it with another item.
To check the status of your back order send us an email: info@maximnutrition.com Be sure to include your name, zip code and a brief description of the item in question.
Q. When do I get charged for a back order and can I cancel it?
A. If you order an item that is temporarily out-of-stock and we back order it, charges or credits are treated differently depending how you originally paid.
If you paid by credit card, your card will not be charged for the back ordered item until the day we ship it. You may notify us to cancel a back order at any time before we ship it
Damaged, Missing or Incorrect Items
Q. I received a damaged or incorrect item. How do I get this resolved?
A. We will reship the appropriate item and make arrangements to pick up the incorrect or damaged item. You may also send us an email: info@maximnutrition.com Be sure to include your name, invoice number, zip code and a brief description of the product in question.
Q. I received my order and I'm missing an item.
A. First, make sure the missing item is not marked back ordered under the (B/O) column on the receipt enclosed in the package. If the missing product is small, empty all the packing material to be sure the item is not hidden. Our ship accuracy is over 99% because we double check each order with a software program by scanning the UPC bar code on every item in an order before boxing it up. However we are still not 100% perfect. If you cannot locate the item, contact us and we will immediately ship a replacement at no cost to you.
Since every package is weighed before shipping, it is very easy to confirm missing items. You may also request a credit or refund if desired. You may also send us an email: info@maximnutrition.com Be sure to include your name, zip code, invoice number and a brief description (including item number) of the missing product.
Returns
Q. How do I return an item?
A. All our sales area final unless you received a damage or incorrect item. You may also send us an email: info@maximnutrition.com Be sure to include your name, invoice number, zip code and a brief description of the product in question.
Q. Why don't you accept returns?
A. There are several manufacturers who do not take returns from any distributor or wholesaler like ourselves. As a result, we must either raise our prices for this manufacturer's products or keep our prices low and not accept returns. We have chosen the latter.
Institutional, International and Military Destinations
Q. Do you ship internationally?
A. No at this moment.
Q. Do you ship to correctional institutions?
A. No at this moment.
Q. Do you ship to APO/FPO (AA, AE, AP) or Military addresses?
A. No at this moment.
Q. Do you ship to P.O. Boxes or General Delivery addresses?
A. Yes. There is no difference in cost to have your order sent to these addresses compared to any regular street address. These orders are sent via U.S. Mail only. FedEx does not deliver to P.O. Boxes.
Shipping Charges
Q. How much is your Shipping Charge?
A. We use UPS as our primary shipping carrier. Shipping costs are based on weight and volume, for more details go to ups.com
Payment Methods
Q. What credit cards do you accept?
A. Credit cards accepted are Visa, MasterCard and American Express. Also you can pay using your Paypal account.
Q. Do you ship C.O.D.?
A. No.
Q. Can I place my order by phone and then mail in my payment?
A. No at this moment.
Q. Do you keep a copy of my Credit Card info?
A. No, we don't keep any credit card information, we process all our transaction via Authorize.net.
Medical / Fitness Advice
Q. I have a certain medical condition. What do you recommend for it?
A. Unfortunately, we can't recommend any product for a medical condition or disease. We suggest you contact your doctor or health care provider for recommendations. If your doctor would like you to take a specific supplement, we will be happy to answer questions pertaining to the product.
Can't Find an Item You Want
Q. There is a product I've purchased from you before, but I don't see it listed now. Do you still carry it?
A. If we carried an item in the past, it's quite possible that we still have it in stock. Email us info@maximnutrition.com We will search our database for you. If the item has been discontinued, we may be able to suggest an equally good substitute.
Q. Are you going to carry a new product I've heard about?
A. Typically, we try to carry the latest products available. This is especially true when we already carry a particular manufacturer's line. Many times a manufacturer will advertise a product many months before they begin shipping it to us. We typically won't put these items into our website until they are in-stock.
If you email us with specific requests, we'll make sure our buyer reviews them. There are times however, when a product is sold only through one source, such as a multi-level organization. We can usually recommend a substitute at substantially lower prices.
Wholesale / Resale Accounts
Q. I own a gym and would like to carry some of your products. Do I get a discount?
A. Yes, if you qualify. We sell to many personal trainers, gyms, doctor's offices and organizations. To qualify for an additional 5% discount, you must order a minimum $500 at a time. Discounts are calculated from single unit prices, not quantity break prices on certain items.
We will consider higher discounts for much larger orders on an individual basis. Please send us an email for a quote on large orders.
